SHIPPING / DELIVERY
SHIPPING / DELIVERY
Australia Wide Delivery:
Enjoy free express delivery on all orders over $150 AUD.
Samaralovesus charges a flat rate delivery price within Australia. All domestic orders are sent via Express Post at a cost of $10.00 AUD per order.
All deliveries are made via Australia Post and sent within 1-2 business days* of your order being placed.
*Please note that during our sales/promotional events and during peak times (ie. Christmas holidays, public holidays etc.) delivery may take longer than usual due to high demand.
New Zealand Delivery:
Enjoy express international shipping flat rate of $22.00 AUD
Delivery times are 5-10 business days* from the time of order. A dispatch confirmation email displaying your tracking information will be sent once the order has been shipped.
All deliveries are made by Australia Post and will require a signature on delivery.
*Please note that during our sales/promotional events and during peak times (ie. Christmas holidays, public holidays etc), delivery may take longer than the specified delivery times above.
Samaralovesus has a flat express international shipping rate delivery price to the United States of America at a cost of $30.00AUD per order.
All other International orders:
Samaralovesus ships to all other international locations. Flat rate express international shipping on international orders is per order (not item), charged at $30.00 AUD.
CUSTOMS / ACCEPTANCE OF DELIVERY
Customers are responsible for organising their own acceptance of items based on the delivery options they choose. Any re-delivery of parcels needs to be arranged and paid for by the customer. Please note that unless duties have been prepaid, payable import taxes and duties are the responsibility of the customer. Please check with your local customs to get an idea of any duties or taxes that may apply.
RETURN TO SENDER
If your parcel is automatically returned to sender by the postal service, our returns team will contact you to arrange redelivery when we receive it. This usually occurs when the courier has attempted to make multiple deliveries or your parcel has been awaiting collection from your local post office and is now being returned back to our warehouse. Please note, we are unable to offer a refund for a return to sender parcel.
**International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. For more information on taxes, duties and customs regulations please contact your local customs office directly.
If an item is on Pre-order and there is other items in your cart that you wish to receive ASAP that are not on Pre-order please make separate orders, otherwise shipment will be sent all together once your pre-order items have arrived at our HQ.
CUSTOMER PICK UP
As we are an online store, unfortunately we are unable to offer pick-up of purchases, or viewing prior to purchasing.